FAQ

Delivery Information

Estimated production and delivery times will be specified in your order confirmation. When your order ships, you will receive a notification and tracking number. Please be sure to provide an accurate delivery address.

Terms & Conditions

Trademarks, service marks, wording, designs and corporate logos on products displayed on this website are intended to show examples of what can be accomplished and are not to be construed as endorsements or approvals. All copyrighted information and registered designs are the property of their respective owners.

 

We have tried to be as accurate as possible when presenting information, however, errors can occur. We are not responsible for incidental, special or consequential damage resulting from errors in information in this offering, regardless of the origin of those errors. Colors of items and imprints shown are as close to the actual colors as the printing process will allow. If color is critical to you, secure a sample for approval before your order is entered. Set-up, art, shipping and handling, extra imprint colors and other services will affect total costs.

 

BICpens.com is not the manufacturer. All merchandise shown will be substantially as displayed and described. All merchandise is manufactured in compliance with applicable standards and regulations to the best of our knowledge and belief. The appropriateness of an item for a specific purpose or end user is to be determined by and is the responsibility of the purchaser. Many promotional items contain small parts and are not intended for or appropriate for small children. Knives, cutters and other tools can cause injury if not used correctly or if allowed to be used by children. Insulated beverage containers may keep liquids very hot; caution is necessary when handling or consuming hot beverages. Not responsible for any incidental, special or consequential damage resulting from inappropriate use of merchandise. Merchandise failing to arrive by a specific event date, providing the event date was a condition of the original order, may be refused by the customer and returned. Not responsible for any incidental, special or consequential damages resulting from missed event dates. Production times indicated are approximate and do not include delivery time

Artwork: Good art files are necessary to reproduce your logos and imprints. Outline (vector) art files are preferred but high quality .pdf files are usually acceptable. Reflective (hard copy) art will be converted to digital files and may result in extra charges. Art files may be sent by email with your filled-in order or directly to customercare@bicpens.com. If art is to be created by the Art Department, normal charges are $10 to $30 per one color art or $20 to $40 per two color art. Complex art will be quoted. In most cases, art conversion is complimentary on all orders of $750+.

1. Tooling (cuts, screens, dies) and Set-up Charges: Depending upon the production method, item selected and the price structure, set-up and/or tooling charges may apply. Consult the specific advertised item for these charges. Reorders placed beyond 24 months from the most recent identical order may require new charges for tooling and/or set-up. Reorder set-up may apply to all reorders. BIC® writing instruments have complimentary reorder artwork.
2. Product Colors: Color samples shown are to be used as a guide only. Due to variances in the photographic and the printing processes with monitors, slight differences in the product color may occur. If a product is to be used for a particular color coordinated promotion and product color is a significant part of the promotion, we ask that you order a sample or a product proof prior to production. Imprint Colors: Standard imprint colors vary by item and manufacturer. If a specific PMS color match is required, contact us for pricing for the specific product as each manufacturer will have their own pricing policy.
3. Imprint Colors: Standard imprint colors vary by item and manufacturer. If a specific PMS color match is required, contact us for pricing for the specific product as each manufacturer will have their own pricing policy.
4. Future Deliveries: Generally, we can accommodate orders calling for delivery at some future date.
5. Multi-colors or Multi-location printing: Unless specifically quoted on the product page on the website, all pricing includes single color only printing in a single location. For items not listing multi-color or multi-location printing as an option, contact a us for pricing or availability. Some items include full color imprint and are so noted.
6. Production Time: All production times listed are "approximate" and cannot be guaranteed due to variations depending on seasonal changes.?Times quoted are actual "working days" (Monday through Friday, excluding holidays). Please allow additional time for orders to us, plus 1-2 days for K&B processing, time for orders to reach the factory and 3-5 days for delivery by ground shipping. For "Special Event Dated" orders, please specify on your order form.
7. Proofs: Paper Proofs of the proposed imprint copy are included in your order at no charge in almost all cases. You will be advised if there is a cost. Product proofs (pre-production samples) may also be available on certain items, for costs.
8. Samples: Random imprinted samples are available on any product shown offered; mostly at no cost to you. Sample purchases must be prepaid, Major Credit Cards accepted. All samples shipped prepaid by ground. If expedited service is needed, appropriate charges will apply.
9. Special "Event" Dated Orders: Do not "assume" that a specific date can be met if the item ordered is for a special event and would be worthless if delivered after the date. Each case must be specially authorized. Once authorization has been pre-approved, be certain to expedite your order by online order, and put the required "in hands delivery by or notify date" in the appropriate box on the order form.
10. Under-runs or Over-runs: Due to the very nature of automated high-speed production equipment and methods, it is not possible to guarantee exact quantities. It is industry standard practice to allow for an under or over run of 5% on certain items. Some items even run much more in higher quantities. Invoices will reflect the actual quantity shipped.
    
     

Prices and shipping subject to change due to world market prices of raw material and energy. Current prices are listed on our website. Price changes that go into effect after a factory ready order is received will not apply to your order. Orders (except calendars) requiring future shipping dates that are 60 days or longer are subject to price adjustments unless paid in full at the time order is placed. Shipping weights and carton dimensions are approximate. For large quantities, heavy items or bulky items, we suggest obtaining a shipping quote from the factory. 

Help Center

For assistance in selecting your promotional items, or questions about your order, contact us via phone or email.

Returns & Refunds

Customer satisfaction is very important to us. Please contact us immediately if there is an issue with your order. Return claims must be submitted within 10 business days of receipt. We reserve the right to refuse returns.