Estimated production and delivery times will be specified in your order confirmation. When your order ships, you will receive a notification and tracking number. Please be sure to provide an accurate delivery address.
Terms & Conditions
Trademarks, service marks, wording, designs and corporate logos on products displayed on this website are intended to show examples of what can be accomplished and are not to be construed as endorsements or approvals. All copyrighted information and registered designs are the property of their respective owners.
We have tried to be as accurate as possible when presenting information, however, errors can occur. We are not responsible for incidental, special or consequential damage resulting from errors in information in this offering, regardless of the origin of those errors. Colors of items and imprints shown are as close to the actual colors as the printing process will allow. If color is critical to you, secure a sample for approval before your order is entered. Set-up, art, shipping and handling, extra imprint colors and other services will affect total costs.
BICpens.com is not the manufacturer. All merchandise shown will be substantially as displayed and described. All merchandise is manufactured in compliance with applicable standards and regulations to the best of our knowledge and belief. The appropriateness of an item for a specific purpose or end user is to be determined by and is the responsibility of the purchaser. Many promotional items contain small parts and are not intended for or appropriate for small children. Knives, cutters and other tools can cause injury if not used correctly or if allowed to be used by children. Insulated beverage containers may keep liquids very hot; caution is necessary when handling or consuming hot beverages. Not responsible for any incidental, special or consequential damage resulting from inappropriate use of merchandise. Merchandise failing to arrive by a specific event date, providing the event date was a condition of the original order, may be refused by the customer and returned. Not responsible for any incidental, special or consequential damages resulting from missed event dates. Production times indicated are approximate and do not include delivery time
Artwork: Good art files are necessary to reproduce your logos and imprints. Outline (vector) art files are preferred but high quality .pdf files are usually acceptable. Reflective (hard copy) art will be converted to digital files and may result in extra charges. Art files may be sent by email with your filled-in order or directly to email@example.com. If art is to be created by the Art Department, normal charges are $10 to $30 per one color art or $20 to $40 per two color art. Complex art will be quoted. In most cases, art conversion is complimentary on all orders of $750+.
Prices and shipping subject to change due to world market prices of raw material and energy. Current prices are listed on our website. Price changes that go into effect after a factory ready order is received will not apply to your order. Orders (except calendars) requiring future shipping dates that are 60 days or longer are subject to price adjustments unless paid in full at the time order is placed. Shipping weights and carton dimensions are approximate. For large quantities, heavy items or bulky items, we suggest obtaining a shipping quote from the factory.
For assistance in selecting your promotional items, or questions about your order, contact us via phone or email.
Returns & Refunds
Customer satisfaction is very important to us. Please contact us immediately if there is an issue with your order. Return claims must be submitted within 10 business days of receipt. We reserve the right to refuse returns.